Shipping & Delivery

FREE SHIPPING
We offer free shipping to all US domestic orders. We also ship internationally to any location accessible via UPS. International shipments do not qualify for free shipping and associated import fees apply.

SHIPPING TO OVER 200 COUNTRIES

We ship internationally, though some locations may be excluded. We will contact you if we are unable to ship to your country.

CUSTOMS
We are not responsible for customs fees once items are shipped. By purchasing, you agree to these potential fees.

SHIPPING TIME
Shipping time varies by location:

If Ground Shipping is selected your order will arrive within 5-9 business days.

If Expedited Shipping is selected your order will arrive within 2-4 business days.

International Orders typically arrive at their destination country within 5-7 business days. However, once your package has arrived it may be stuck in customs for an unknown amount of time.

TRACKING INFORMATION
Once your order is shipped, you’ll receive a tracking number via email. Items may be sent separately. If you have any question please email order@bettertogetherpet.com